Testimonials

I can’t believe I haven’t written a review about HPH Services before. Howard Gurn, the owner, has been our go-to guy for HVAC for over 15 years. When he’s been booked and couldn’t come out immediately, he has walked me through troubleshooting or quick fixes over the phone until he could come out. We called him on the first day of freezing temperatures in the winter of 2024-25. Out furnace was blowing cold air. He came out and cleaned everything and got the heat working, but showed me some problem issues with the A/C unit. He also said that, although the cleaning of things like the temperature sensor got things running again he thought something else was the issue. He said the sensor just wasn’t that dirty.

The next day, the furnace started blowing cold air again. Howard said it was starting to look like the problem was the controller board for the furnace. After discussing options, we decided that it would be better to replace the 11 year old unit with a new one because even if we could get the heat going again, the A/C was probably going to be an issue sometime next summer. Howard recommended two Lennox models, explained the differences and I selected the slightly higher end model after asking about the price difference.

He showed up the first thing the next day with one of his crews. The crew placed protective, heavy drop cloths over our carpet and tile floors along the path they’d use to remove the old unit. They started by 8AM and were done testing the new unit by 3:45PM. Their work was amazing, as usual. Everything was very professionally installed. They included replacement of a cheap, fiberboard plenum, installed when the house was built. The HVAC unit was hung from the rafters, but the unit was not hanging by its top surfaces. Howard installed a cradle beneath the unit that supported it from below, reducing stress. That cradle was what hung from the rafters. The 1″ thick A/C filter was replaced with a 4″ thick one, like we had in our last two homes. He also included a checkup next spring/summer just to make sure everything was going well. He said the damper controller was operating fine and did not quote a replacement for it.

When he was walking me through the finished job, he mentioned he had thrown in a new Honeywell damper controller, without charging us for it, because the existing unit had been “in a 140℉ attic for 11 summers and he didn’t want to risk any problems.

Then he did something that was so Howard: He said I’d overpaid by about $600. He had quoted the higher-end unit. When I had asked about the price difference, I thought he had quoted the lower-priced unit, so I added the price difference to his original quote. He could have just kept the money and I’d have never known the difference. But that’s not Howard and his honesty is one of the reasons we keep calling him when we need HVAC service.

Need A/C service? Make sure you give Howard a call at HPH Services.

Howard, Came out ON TIME, for the appointment and was very clear and easy to understand, in explaining the situation my HVAC system was in, he helped out providing the financing, his crew arrived on time and were very respectful of my property, he came back twice to check up to make sure I was satisfied and to make sure I knew how to operate and set the thermostats, Howard was recommended to me by my neighbor and highly recommend Howard and HPH services to any repairs or new systems.

If you need to trust somebody don’t hesitate here. Howard came out and walked me through every step of the process and even explaining things so you could understand. Very professional and very friendly. This will be my go to for any AC needs. Thanks again HPH Services and thank you Howard for your expertise!

Howard is incredibly experienced, knowledgeable, honest, genuine and a truly caring person. Howard listened and heard what my specific needs and wants were when I needed to replace my old builder-grade HVAC from 1989. Howard spent a lot of time offering up several options for me as far as the set up & duct work / vent situation. I originally wanted to move my main unit into the attic until he taught me how my attic structure would not support the weight. I investigated and learned a very important lesson. I had two other HVAC companies that were more than willing to sell and install a new unit in the attic! Howard said he would sell me a new unit but would not install it in my attic. Howard spent just as much time giving me options for several different systems. Mind you, this was in December of 2020 when HVAC units were hard to come by (supply issues). Howard was up front about historical price increases as my current unit was not ‘dead’ yet. Howard cares about his customer first before any sales which in turn drives loyalty, referrals and repeat business.

HPH always provides absolutely top rated and honest services and have been using them for several years. Very professional and knowledgeable, and never charges for additional unnecessary things. My trusted experts for HVAC!

Knowledgeable professionals, fast service, they do not automatically recommend to replace, but will repair to you if needed. Once you become a customer, you get VIP service. Much better than big name companies because you’re dealing directly with the owner and so much accountability

HIGHLY RECOMMEND! Quality. Honest. Dependable. Competitive. HPH Services once again to the rescue. We replaced our system and are delighted – our home is cool and comfortable. Howard provided options and details, his knowledge, professionalism and follow-up is outstanding. We’re life time customers – we’ve consistently received timely, excellent service from service calls, to repair, to replacement. FIVE Stars to HPH Services!!!!!

Howard has always been a straight shooter with us, giving us honest opinions and fair pricing.

Howard has helped me several times over the years. Again just recently to replace a fan motor. Honest, reliable, trustworthy, etc. My system is not easily accessible but Howard manages it. I highly recommend Howard and his company. Great wealth of HVAC knowledge.

HPH Services has come to my rescue on several occasions. Ultimately, I had them install an HVAC system as mine was nearly 20 years old. They are responsive, professional, reasonable, and thorough. I’m thankful a friend referred them to me years ago.